Access the CSS (Customer Self Service) Portal
Several tools are available on the CSS portal: General loan and property information, rate and payment transaction history, tax and insurance information, scheduling one-time or recurring payments (depending on the status of your loan), viewing and specifying (paper/electronic) monthly statements, and requesting a payoff.
If this is your first time requiring set up, please be prepared with the following:
- Your Loan Number as it appears at the top right hand side of your Monthly Statement, including leading zeroes if applicable
- First and Last Name on the loan (primary or coborrower)
- TaxID/SSN (Please call if you do not have a TaxID/SSN on file to receive your uniqueID)
- Property Zip Code
- Email Address to attach to your new login
Once you have set up your CSS profile, you will be presented with and prompted to accept the CSC CSS Terms and Conditions, after which you will be able to access all the CSS menus.
As always, you can contact Customer Service below via phone with any questions, see below contact information.
Please go to the following link to access your loan in CSC’s servicing system.
Please direct any inquiries regarding your loan to customer service:
+1 (888) 800-7661
Citadel Servicing Corp
15707 Rockfield Blvd.
Irvine, CA 92618